Knowledge Base Article: DS Team Consultation in Progress
Summary of Customer Issue
Customer requested order cancellation.
Steps Taken to Resolve
- The support agent initiated an internal escalation/consultation by checking with the DS (Data Science) team. And the DS team replied that the order has been shipped already and cannot be cancelled due to that.
Final Resolution
Order cannot be cancelled.
Notes / Next Actions
- Capture the customer’s original problem statement and any relevant context (error messages, timestamps, account/workspace details).
- Follow up with the DS team and update the ticket/KB with findings and the final fix once available.