Shipped order cancellation

Knowledge Base Article: Missing Conversation Details

Summary of Customer Issue

Customer requested order cancellation

Steps Taken to Resolve

Checked if the order has been shipped or not yet.

Final Resolution

Since the order has a tracking number and it is showing picked up up by the shipping carrier we cannot cancel the order anymore. 

What’s Needed to Generate the Article

Hello Alexandra,

Thank you for reaching out to us and I'm very sorry to hear about your issue.

Unfortunately, we cannot cancel the order since it has been shipped already. Please refuse the delivery and once we get it back we will issue the refund.

If you have any additional questions or concerns, please feel free to reach out to us at any time.

Best regards,

Zoltan

Sales/Customer Satisfaction & Tech Support Supervisor