Missing Stylus Pen on HP OmniBook X Flip (ASIN B0DSGGX4DB) Due to Listing Error
Issue Summary
A customer reported that the stylus pen was missing from their HP OmniBook X Flip 2‑in‑1 laptop order.
- Order ID: 114-9460192-7889868
- ASIN: B0DSGGX4DB
- Product: HP OmniBook X Flip 2‑in‑1 Copilot+ PC Laptop 14"
Investigation / Steps Taken
- Agent requested clarification on which accessory was missing.
- Customer confirmed the missing item was the stylus pen and provided the product link.
- Initial response: Support advised that the stylus is not included with this model and is an optional accessory.
- Customer challenged the response by providing screenshots showing the listing/description implying a stylus was included.
- Support re-investigated the SKU/listing based on the customer’s evidence.
Resolution
Support confirmed there was a listing error: the stylus is not included with this specific SKU (ASIN B0DSGGX4DB). The team acknowledged the mistake, apologized, and stated they are working to correct the product listing to remove the incorrect stylus inclusion information.