Knowledge Base Article: Providing Proof of Delivery (POD) Upon Customer Request
Summary of Customer Issue
The customer contacted support requesting the Proof of Delivery (POD) for an order.
Steps Taken to Resolve
- The support agent requested the POD from the back office (BO).
- Once received, the agent replied to the customer and attached the POD document to the message.
- The agent invited the customer to follow up with any additional questions or concerns.
Final Resolution
The POD was successfully provided to the customer as an attachment, resolving the request.